Shipping policy

SHIPPING POLICY

Note: All our orders are handmade on demand, which may cause delays in high-demand situations. However, we guarantee the safety and delivery of orders.

• Order Processing:

  • Orders are processed on the same day they are placed unless it is a holiday or weekend, in which case they will be processed the next business day.
  • Once the order is verified, it is processed within 1/6 days and shipped to the delivery address.

• Shipping Time:

  • Typically, delivery time ranges from 5-7 days depending on product demand.
  • In exceptional cases, such as during periods of high demand or due to logistical issues, shipping may take 1-2 weeks.
  • The customer has a 50-day window for the product to arrive. If not received, a refund will be issued for lost or undelivered orders.

• Shipping Tracking:

  • All shipments are insured and come with a tracking number to facilitate delivery.
  • We are not responsible for delays caused by external factors such as customs clearance.

• Customer Responsibility:

  • The customer must provide the correct address when placing the order. In case of an error, the customer will be responsible for the cost of reshipment.
  • If the customer cannot be contacted at the time of delivery, a notification will be left. If the package is not picked up within X days, it will be returned to the warehouse without refund option.

• Exchanges and Returns:

  • Any returns are at the customer's expense.
  • Returns will not be accepted if the terms mentioned are not met.

For any inquiries regarding shipping and delivery, please contact us at support@wausdesign.com

By purchasing on our website, you agree to all the terms mentioned.